Delayed Delivery - Australia Post Delays

Possible delays to your order

Due to the high volume of parcels in the Australian postal network, Australia Post has advised your order may be impacted with possible delays up to 5 days on top of the expected delivery time. While we fulfill your order within a 1-2 day timeframe, for delivery of WAG orders, this means up to 7-10 days.

If you believe your order has exceeded the delayed timeframe, we ask that you lodge an inquiry directly with Australia Post here or get in touch with us directly via our Live Chat or via email. We will happily lodge an inquiry on your behalf.

Please be kind and know that as we are all experiencing uncertain times for deliveries and shipping, the WAG team are working closely with our delivery partners to make sure you and your dog gets your order as quickly as possible.

More information about shipping information can be found at Australia Post. 

Should you have any additional concerns about the COVID-19 specifically, we suggest you call the Australian Coronavirus Health Information Line: 1800 020 080