Frequently Asked Questions

Products

WAG are Aussie-owned, run and packaged.

Goat Horns, Jerky and Bones are some of our favourite treats, they’re sourced right here in Victoria and Queensland. Our Antlers come from our neighbours in New Zealand.

We use the best meat sourced locally from the best butchers. Only if we sniff out a better product elsewhere do we travel overseas, because being 100% natural, grain free and additive free is important to us and for our doggos.

To be sure that your treat of choice is Aussie-made, check out each treat’s product description. You’ll find all the details in plain and simple sight.

We care as much as you do about your doggo’s health.

Jerky and Bones

Dried to perfection through slow air-dehydration, we remove the moisture and add nothing back in to give dog owners peace of mind and doggos the taste of home ’cause we love them like our own. We keep our processes as real as our ingredients. Our treats are farm-sourced, hand-cut and locally packaged using step-by-step techniques.

Antlers

We go straight to our neighbours in New Zealand to ethically source our antlers, because they’re Deer to us. So you know your raw antlers are naturally shed in the wild or by-products left for waste (and we never let a good treat go to waste). We keep our processes as real as our ingredients. Our treats are farm-sourced, hand-cut and locally packaged using step-by-step techniques.

Horns

We go straight to our Aussie farmers to source the best goat horns. So you know your natural horns are by-products left for waste (and we never let a good treat go to waste) they’re wild, home-grown and Australian owned. We keep our processes as real as our ingredients. Our treats are farm-sourced, hand-cut and locally packaged using step-by-step techniques.

Take a look at each of our product pages for the full details on the processes.

We care as much as you do about your doggos health, so here are our recommendations:

  • Small Chews – For small dog breeds or light chewers (regardless of size)
  • Medium Chews – For medium sized doggos or moderate chewers (regardless of size)
  • Large Chews – For large dog breeds and strong chewers (regardless of size)

If your doggo meets these guidelines, great! If they’re a little out of the dogbox, we suggest a medium size chew to start with. Long lasting medium chews are great for smaller dogs who are strong chewers, or larger breeds who are light chewers. Any treat that is wider than the width of your doggo’s face is also a safe bet size-wise for your dog to get chewy with.

Sometimes some of our treats are out of stock. It’s as natural as it gets with WAG treats and naturally supply ebbs and flows.

Generally stock is back within 1 week. Anything further than that, please get in touch with us.

During the summer season in Australia, yoghurt can melt in transit so we take them out of stock when the heat hits. They are generally unavailable through November to March, but we always sing it loud and clear on our socials when they’re back in action.

We’re excited to welcome your puppy to the pack!

Firstly, check out our ‘Ideal for Puppies’ collection which contains soft chews like Moo Tubes, Kangaroo Cubes, and Jerkies. These treats are 100% meat, nice and easy on puppy teeth and easily digestible.

We know your newest family member will love our natural treats, so make sure to tag us in some pics with #getwag!

Skin and Coat

For healthy skin and a shiny coat, Seafood treats high in Omega fatty acids and hypoallergenic properties are the way to go.

Try our Blue Whiting and Forage Fish, they’re single ingredient and 100% tasty!

Sensitive Stomachs

For sensitive tummies, lean Kangaroo is a great alternative to common proteins like Beef and Chicken.

Try our Kangaroo Liver and Kangaroo Cubes, they’re natural, hypoallergenic and 100% tasty!

Diabetic

For diabetic dogs, Kangaroo, Venison and Fish are great lean choices with hypoallergenic properties.

Try our Kangaroo Liver, Venison Jerky and Blue Whiting; they’re natural, hypoallergenic and 100% tasty!

Fussy Dogs

Doggos love to smell what they eat! For fussy dogs, our strong-smelling Fish treats are the way to go; common proteins like Beef and Chicken are also winners.

Try our single-ingredient Beef Jerky, Chicken Breast and Forage Fish, 100% natural so nothing fishy but the smell and taste.

We care as much as you do about your dog’s health, and our planet’s too, so we appreciate your concern.

Our shark products are ethically sourced in Queensland as a by-product of foods farmed in a fish-friendly way for human consumption but left to waste, a great way to source natural treats for dogs. We do not intentionally endanger the shark population and support water quality protection and conservation practices.

Our ethical sourcing process is important to us and we are confident in it and our supplier who is actively involved in these conservation practices. If you want more information, please do get in touch with us or have a further read of our blog about sustainable fishy treats.

We use the best meat sourced locally from the best butchers. Only if we sniff out a better product elsewhere do we travel overseas. If you are unsure of where a treat is sourced from, make sure to check the product page. You can find out where it comes from, and even more information about our source for the meat, on every product page.

We have more than 80 products sourced right here in Australia and seven retail products sourced elsewhere for their quality. Three of these products are from our neighbours in New Zealand (Antler, Venison, Sheep Ears, and sometimes Green Lipped Mussels), two products are products of People’s Republic of China (Chicken and Duck Breast) and two of these (Bully Bites and Bully Sticks) are from Brazil.

If you want more information, please get in touch with us.

It is an Australian import requirement that all products are irradiated.

Our international suppliers are all registered with the American FDA, the British BRC, the IFS Food division and numerous others. They are also HACCP food safety system certified Approved and ISO 9001 quality system certified, which can be thought of as a higher standard food health regulation than those required in Australia.

They are certified to meet the demands for health, safety and quality required by those various organisations and is fully endorsed by SGS, the gold standard for quality testing and product integrity.

If you want more information, please get in touch with us.

Orders

Australia

We’re sure your doggo can’t wait to try the natural WAG taste! You can find our treats online right here on our website. If you purchase directly with WAG, remember to sign up for an account and start earning rewards points with The Good Dog Club, WAG's rewards program.

WAG are stocked across many Australian pet retailers and stores. Find your closest store using our Store Locator on our website.

International

If you live in North America, you can find WAG on Amazon USA and Amazon Canada.

Otherwise if you would like to place an order outside of Australia, please get in touch with us to organise this. Please note, international postages shipping rates will apply.

We offer MasterCard, Visa, PayPal, AfterPay, ZipPay, ApplePay, GooglePay as payment methods.

It’s now easier (and more affordable) to get your doggo’s favourite treats delivered with Auto Delivery. If you create a order, and select the ‘Auto Delivery’ option on the product page, you’ll be able to set up a flexible order delivery schedule and even save an extra 5-10% off products!

There’s no contract and you can opt out at anytime.

We'll send you a 7 day reminder email before your next order is due. When the order is processed, you will pay the price displayed on the reminder email.

 

You can edit your subscription, update billing info, or see your purchase history through the customer portal via your customer account login. 

Use the Customer Account page and navigate to the bottom where it prompts you to reset your password. Put in the email that you used to sign up for an account and we’ll send you an email with a link to update your password.

If you received a message saying “No account found with that email”, please double check the spelling of your email is correct. If you are certain that your email is correct and still cannot login, get in touch with us to see if we can find your linked account.

If you’ve purchased products in the past but did not set up an account online with us at that time, orders won't be stored in your order history. 

To access past orders, we recommend getting in touch with us to see if we can help you find the information you're after.

Dogs are fun, easy-going animals, and so is our loyalty program! Refer to our loyalty program, The Good Dog Club, to enjoy the rewards and perks of being part of the WAG pack.

Our warehouse is open 9:00am – 3:30pm (AEST) Monday-Friday so if you contact us with your order number and request as soon as possible, we’ll do our very best to make your treat wish come true.

Note that our turnaround is generally 1-2 business days with orders. Our warehouse is closed on Victorian and Australian public holidays.

Shipping

We’re sure your doggo can’t wait to get their WAG! You can check the status of your order by logging into your account.

Once dispatched, you can also find your tracking number in your emails and track your order. 

We’re sure your doggo can’t wait to get their WAG! You can check the status of your order by logging into your account.

Once dispatched, you can also find your tracking number in your emails and track your order.

For any issues regarding shipping or delivery, please read through our shipping and delivery policy.

Returns

For any issues regarding returns or faulty products, please read through our returns policy.

Wholesale

You can log into the WAG Wholesale portal here.

You can have a read through of the wholesale application process and apply through here.

You can view WAG's Wholesale terms and conditions here.