Returns Policy

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

With all returns and refunds, each issue will be taken on case by case and the outcome is ultimately at WAG’s discretion. When placing orders on our store, please order your items carefully and feel free to ask for our advice prior to making a purchase.

If you have any questions that aren’t answered below, don’t hesitate to bark at us: it’s important to us to follow up any issues with our treats.

Get in touch

We encourage you to get in touch with us if you have any questions or complaints.

• If purchased at getwag.com.au, make sure you know your order number.

• If you purchased at one of our stockists, we recommend getting in touch with them first to ask about their returns policy. Please note we are not able to offer a refund for products purchase somewhere other than our website.

• Send us some photos of your treats — we need these to assess and confirm any issues with your products.

If you received incorrect items

On the rare occasion you have received the incorrect item please get in touch with us with your order number. We will take each occasion case by case and will determine what to do with the goods you have received.

If treats received are faulty

We will take each occasion case by case and will determine what to do with the goods you have received.

If there are bugs or mould on products

We are dedicated to giving you and your dogs the best – that’s why we rigorously check all treats in storage and during the packing process.

As WAG treats are natural products and dried naturally, they can attract more moisture if they are stored incorrectly and are more susceptible to these rare issues. We can assure you that all treats leave the WAG warehouse in perfect condition. Remember that our treats are best stored in a dry, cool place, and air-tight for freshness.

So that we can do our very best to help you, send us some photos of your treats. We can assess these and confirm any issues with your products.

We are dedicated to giving you and your dog the best, so if we see something’s wrong we can offer you a replacement or refund.

If you have questions about the colour of the treat

Our products are single ingredient and 100% natural; and like every animal, every piece will have its own unique colour and shape – that’s why we love it!

We use the best meat sourced locally from the best butchers, however if you’re still concerned please get in touch with us and send us some photos of your treats. We can assess these and confirm any issues with your products.

We are dedicated to giving you and your dog the best, so if we see something’s wrong we can offer you a replacement or refund.

If the treat is smaller than advertised 

Natural treats come in a range of weird and wonderful shapes. We do our very best to keep our natural products within reasonable variations of size and weight, but there will always be a normal variation in our treats.

• Our Kangaroo Bones are determined by type (Femur, Tail, Rib, etc).

• Goat Horns and Antler sizes are determined by weight, not shape or length

If your treats are smaller or lighter than advertised, please get in touch with us and send us some photos of your treats. We can assess these and confirm any issues with your products.

If the treat is not long-lasting

While we do have guidelines on our store and on each product page to recommend the right size chew for your dog, some doggies are stronger chewers than others. We suggest sizing up next time to give your dog some extra bite in their treat.

With all issues, please get in touch with us and send us some photos of your treats. We can assess these and confirm any issues with your products.

If all is fine with your treat, we’ll let you know to size up otherwise we can offer you a replacement or refund.

If you've changed your mind, or your doggo doesn’t like their treats

Most dogs are barking mad for our 100% natural Aussie treats and sometimes they need to get used to the pure, grain-free, additive-free taste!

Treats returned due to change of mind or palatability must be returned in resellable condition. At least 90% of the bag must be remaining to be eligible.

Your treats will be inspected upon return to our warehouse; to ensure the returns process is not impacted, please ensure they abide by our palatability policy. 

Products returned for palatability are eligible for store credit or a replacement item of equal value.

Shipping costs are the responsibility of the customer and are non-refundable. 

For future orders, we find that Beef is the most palatable for dogs, so we recommend trying another protein from our wide range of the good stuff. Our free shipping encourages experimentation for your dog to sniff out some new favourites.